Tokimeku - Frequently Asked Questions FAQs

1. Delivery

1. Delivery region

Currently, we deliver to Singapore, Myanmar, Philippines, Thailand, Italy, Spain, United Kingdom and United States.

2. Delivery method

We use our own logistics and DHL for delivery.

3. Delivery lead time

An estimated delivery time will be provided to you once your order is placed. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

We will try our best to fulfill your order within 2 business days from the date of your order. Business days refer to Monday to Friday, except holidays. We do not ship on Saturday and Sunday.

Under circumstances beyond our control (force majeure), the delivery lead time might be longer. We will have no responsibility or liability in relation to any loss, damage or expenses incurred in such an event. We appreciate your understanding on this matter.

4. Delivery fee







 Philippines, Thailand






 Italy, Spain, United Kingdom



 United States




For orders above $50.00 for Singapore, standard shipping is free.

** Bulk shipping is applied when 20 or more boxes of masks are ordered.

Please note that:

- For international orders, standard shipping takes 6 - 12 working days and 3 - 5 working days for expedited shipping.

- All prices are in SGD.

- For shipment to remote areas, a remote area fee of $36 will be applied.

2. Policy & Notice